FREQUENTLY ASKED QUESTION
On behalf of everyone at Dean + Hendrix, our hearts go out all those impacted by Covid 19. As we work together to protect our staff and minimize operations for the safety of all, we ask for your understanding with our slightly extended processing window. We will work diligently to ship all orders out within 24 hours. Domestic // West Coast shipping is averaging between a 2 to 4 day delivery window. East Coast is averaging between a 6 to 9 day delivery window. Orders placed on Friday will not be processed until Monday.
All international shipping $19.95 does not include taxes and duties. order processing between 24 and 48 hours. Once a package is shipped this can take up to 20 days to deliver.
LOST / STOLEN / DAMAGED
Dean + Hendrix is not responsible for lost or stolen packages. if your package arrives damaged, you must let us know within 24 hours of receiving the order. Please confirm your address before submitting your order. All packages will have a corresponding tracking number.
RETURNS / EXCHANGES
Dean + Hendrix offers size exchange if the item is still available in alternate size or a store credit. Customer is responsible for return shipping costs. Aside from exchanges and store credit, all sales are final. We will however work with you to establish a lifelong customer.